1) Scheduled Classes & Cancellation Policy

Make-up classes Policy:

a) “A LA CARTE” classes are “flexible” and eligible for make-up sessions depending on our coaches’ availability if the class cancellation was notified at least 24 hours before the start of the class.
b) For all “A la Carte” Packages: Make-up & rescheduling classes could be applicable only if an advance cancellation notice is made at least 24 hours before the class. (Notification could be sent by email to contact@elitecoach.com.sg or by SMS to our trainers)
For any Last Minute CANCELLATIONS (LMC done less than 24 hours before the start of the class) on “A La Carte” Package, the scheduled class will be considered as being utilized and will be charged to be fair with our trainer time. This LMC policy will apply for; bad weather condition (Heavy Rain, Thunder, Haze level risen above 150 Psi…), public holidays, pool maintenance or any others student’s personal reasons (vacations, sickness, personal appointment…)
c) Haze Policy: In any situation that the Haze level has risen above 100 PSI, in accordance with the advice from the Ministry of Health in Singapore, we recommend to not practice any outdoor activities intensively.
When Haze level has risen above 150 PSI an hour before the class, our outdoor classes might have to be stopped or cancelled at the very last minute (our trainers in charge will still be available unless the client prefers to cancel the class before the start and doesn’t want to wait at the location for better weather condition)
d) Once a class have started, that particular session is considered to be executed and will be deducted from the package, even in the sudden change or circumstances that requires the class to finish earlier (i.e. weather, illness, trouble in the class, injuries)
e) All scheduled sessions will start and end at the time previously specified and agreed upon in the scheduled appointment. Student’s late excuse requests will be not be extended, compromised or entertained. All trainers have been scheduled accordingly.
f) All our Class Packages are valid for 1 year usage from the date of purchase.
g) Sentosa Policy: All clients residing in Sentosa or located further from our training locations will have an additional charge of $5/sessions.
h) Classes conducted in early mornings (before 7.30am) and late evening (after 8.30pm) will have additional charge of $5/sessions
i) All trainers have the rights to remove any students from his/her class if there is any conflicted issue arises. (Any scheduled sessions for that particular student will be charged accordingly and be justified upon case to case basis.
j) Group Classes Policy:

  • Our swimming group classes can accommodates from 2 to 8 students, based on similar individual skills at any given time.
  • When a group session becomes a 1to1 private class (due to any students who are not able to attend the scheduled group class), a double sessions (charged as: 2 group class = 1 private 1to1 class) will be deducted from the group package of the attending student since he/she is benefiting from being in a 1to1 private session *** Or *** a GROUP session will still be charged on the package of the absentees who did not attend the scheduled class.
  • An additional fee of ONE slot booking package will be chargeable to any clients who preferred an exclusive private 2 paxs only per group session (with an unwillingness to accommodate others into the group).

 

2) Payment, Refund & Surcharge Fees Policy

a) All payments can be made only by:

  • Bank Account Transfer or Internet Banking Transfer (IBT)
    Kindly email us at contact@elitecoach.com.sg for the detailed banking info.
    It is compulsory to include Student’s Name on the Banking Note or Receipt, the Invoice Reference
    Number for easy reference and the Required Banking Information for verification purposes.
  • The required Banking Information for verification purposes are:
    The account no. that was transferred from.
    The amount that was transferred to.
    Date/Time of transaction done
  • Cheque to Elite Coach Pte. Ltd.
    Mail directly to: Elite Coach Pte. Ltd. 10 Anson Road, #21-07 International Plaza, Singapore 079903
    It is compulsory to write the Name of the Student’s + Invoice Reference Number at the back of the cheque.

b) Elite Coach Pte. Ltd requires full payments to be made for each packages purchased.
(Surcharge fees of 5% on the rates may apply for late payments / 8 days after the issued invoice)
c) A change of package before expiration will be charged with an additional fee of $30 with any new purchase. The remaining classes with a pro-rate discount will apply upon the new purchase.
d) Any late payments may result in the loss of requested scheduled booking dates to other clients.

3) Insurance & Liabilities Policy

a) All clients must declare that they and/ or their owned / rental facility have appropriate insurance coverage to be trained by our trainers (i.e. Hospitalization, public liabilities etc.), each client/client’s child are physically and mentally in good health (after doctor’s examination) and agreeable with Elite Coach Pte. Ltd.’s (10 Anson Road, 21#07, International Plaza, Singapore (079903), M +65 8112 9162) terms and conditions, regarding its services provided by the Company, be it for personal/group training in swimming, aquagym, fitness, bodybuilding, cardio training, bootcamp, tennis etc.
b) The company “Elite Coach Pte. Ltd” together with its agents and the trainers in session will not hold any responsibility whatsoever in anyway or form of any injuries, damage or any death(s) while attending this/these courses(s)/ sessions(s).

4) Others

a) By accepting with Elite Coach’s terms, you agree to receive Elite Coach’s Newsletter with the possibility to unsubscribe by sending an email to contact@elitecoach.com.sg
b) By accepting with Elite Coach’s terms, you agree to give to Elite Coach and Christian Anseaume, the full authorization to use any image rights and video rights for social media and any teaching program media.
c) A responsible adult supervision is required to carry out the Swim to Fly program and practice to ensure the safety of the learner at all times.